How to contact our support team

Written By Lee Kennedy (Super Administrator)

Updated at July 30th, 2020

Our Support Desk available to assist with any Paytools related questions. Our team is available by email or by phoning the Melbourne office directly.
  +61 3 9879 4060

Phone support is available Monday to Friday, 9:00am to 5:00pm (Australian Eastern Standard Time).

Please note that the Support Desk is closed on the following Melbourne public holidays: Australia Day, Labour Day, Good Friday, Easter Monday, ANZAC Day, Queen’s Birthday, Grand Final Day, Melbourne Cup Day, Christmas Day, Boxing Day and New Year’s Day.

Paytool's Support Desk appreciates the urgency of your issue and will try to resolve it as soon as possible. A follow up phone call or email will usually occur within the next 2 business days.

Logging a support request

The following information should be submitted with each request for support:

  1. A detailed description of the problem 
  2. A copy or description of any error messages that appear 

Once submitted, a Paytools Support Consultant will make contact with you shortly after.  

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